Manager - Customer Success - IT Staffing/RPO Services

Company Description:

Chadwick Professional Services specializes in IT Permanent and Temporary Staffing, Leadership/Executive Hiring, Recruitment Process Outsourcing (RPO) Services, and Market Insight.

The company has received approval from both MSME and Start-up India for its innovative service offerings.

Chadwick helps clients implement crucial projects by hiring and managing talented individuals, supporting organizations in achieving accelerated growth through strategic staffing solutions.

Role Description:

- This is a full-time on-site role for a Customer Success Manager located in Bengaluru.

- The Customer Success Manager will be responsible for ensuring customer satisfaction, analyzing data to drive insights, building and maintaining relationships, and providing excellent customer service on a daily basis.

Qualifications:

- 5+ Years in Customer Success role.

- Customer Satisfaction and Customer Retention skills.

- Analytical Skills.

- Relationship Building and Customer Service abilities.

- Experience in Onboarding new clients, RFP, RFI etc.

- Excellent communication and interpersonal skills.

- Problem-solving and conflict resolution capabilities.

- Experience in client-facing roles.

- Bachelor's/Master's degree in Business, Marketing, or related field.

- Customer Success Manager to join our team and play a crucial role in driving customer satisfaction, retention, and growth.

- You will be responsible for building strong relationships with our customers, ensuring their success with our products and services, and acting as their advocate within the organization.

Must-Have Skills :

- 5+ years of experience in a customer success role

- Proven track record of achieving high levels of customer satisfaction and retention

- Strong analytical skills to identify customer needs and measure success metrics

- Excellent relationship-building and customer service abilities

- Experience in onboarding new clients and managing the RFP/RFI process

- Exceptional communication and interpersonal skills to effectively interact with customers at all levels

- Problem-solving and conflict resolution capabilities to address customer concerns and challenges

- Experience in client-facing roles and building strong customer relationships

- Bachelor's/Master's degree in Business, Marketing, or a related field

Responsibilities :

- Develop and execute customer success plans to drive customer adoption, satisfaction, and retention

- Act as the primary point of contact for assigned customers, providing support and guidance

- Proactively identify and address customer needs and challenges

- Conduct regular customer health checks and satisfaction surveys

- Manage the customer onboarding process, ensuring a smooth transition

- Collaborate with cross-functional teams to deliver exceptional customer experiences

- Identify opportunities for upselling and cross-selling to increase customer value

- Track and analyze customer metrics to measure success and identify areas for improvement