Manager - Customer Success - IT

Manager - Customer Success

Location - Mumbai

Experience - 4 to 7 years

Must have:

- Exp with Client relationship

- Exp with Customer engagement (B2B)

Responsibilities:

- Establish clear client retention goals

- Process milestones for the clients and employees to work toward

- Assist customers with setting up and navigating programs or software

- Promote the value of the product

- Upsell services and products with the brand image

- Promote value through customer experience

- Assist in creating training courses

- Review customer complaints and concerns and seek to improve the customer experience