Manager - Customer Success - IT

What You'll Do :

- You will be the owner for the set of accounts and drive product retention, consumption, adoption, engagement and growth for a set of customers.

- Deliver Value

- Be able to deliver on, and communicate the value associated with their investment in the platform

- Understand Customer's current implementation and ensure maximization of business value realized by the customer through consultative support, training, business reviews and configuration optimization

- Ensure that every customer derives the most value possible from the platform leading to retention

- Be the Strategic Advisor who Establishes and Builds Customer Relationships

- Establish and nurture senior level relationships built on trust, develop client champions, and identify key stakeholders

- Become your customer's day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working