Manager - Customer Success - IT

We are happy to introduce ourselves as one of the fastest growing HR Service Provider .

Currently we are looking For Customer Success Manager ( SaaS Product Support ) for one of our Product based client based in Bangalore .

Open Position : Customer Success Manager ( SaaS Product Support )

Experience : 2 + Years

Location : Bangalore ( Hybrid )

Job description : Work closely with customers to ensure that they fully utilize the product capabilities to ensure fast time to value and continued value generation. Address customer issues on priority to ensure high CSAT. Highlight any issues/concerns which might be impacting CSAT/Value/retention internally to product / sales / Finance / management and ensure follow-up for intime redressal. Maintain discipline around too/metrics update to ensure end to end customer health tracking. Work closely with marketing team to create referral opportunities/ advocates within the customer portfolio. Ensure portfolio retention and expansion targets are met. Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap

Experience :

- 2+ years of customer facing experience in customer success, consulting or professional services for a SAAS/ AI firm.

- Prior experience with early/mid stage B2B start-ups will be preferable.

- Deep customer handling experience.

- Incredible precision, attention to detail, and organization skills.

- Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly.

- Strong end to end ownership of metrics and numbers.

- Experience working with cross-functional teams and projects especially sales, product and engineering.

Qualifications :

- B. Tech/BE/MBA preferred; prior experience or strong aptitude for technical domain.

- Good understanding Tech Stack Like - Java / J2EE , DataBase etc.

- Good understanding of Product management .

If you are looking for job change or have any reference then kindly send me updated profile along with below details .

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