Manager - Customer Success - IT

- Are you a growth-driven manager who thrives on expanding business within existing accounts? We are seeking a results-driven Customer Success Manager with experience in account farming, mining, and business expansion.

- The ideal candidate will be responsible for driving growth, identifying new opportunities, and maintaining strong customer relationships to maximize the value and success of our offerings.

Shift Timings: 6 PM - 3 AM IST.

Location: Bangalore/Noida (Hybrid).

What You'll Do?

- Grow Existing Accounts - Unlock new revenue by identifying upsell & cross-sell opportunities.

- Drive Business Expansion - Develop and execute account growth strategies.

- Champion Customer Success - Align our solutions with customer goals to boost retention & satisfaction.

- Spot New Opportunities - Hunt for unmet needs within existing accounts.

- Own Renewals & Negotiations - Lead discussions on pricing, contracts, and service upgrades.

- Leverage Data & Insights - Analyze customer data, usage trends, and business metrics to drive strategy and identify growth opportunities.

- Collaborate for Impact - Work closely with sales, product, and customer success teams to ensure seamless solution delivery and customer success.

What You Bring?

- Proven track record of smashing revenue growth targets.

- Exceptional communication skills for engaging with global clients.

- Experience in account management, customer success, or sales in SaaS.

- Strong analytical mindset to identify and act on growth opportunities.

- "customer-first" approach with a bias for action and accountability.

- Experience working with international customers across different segments.

- Exposure to business processes & SaaS growth strategies.

Why You'll Love It Here?

- Work with a global team across 7 countries.

- Participate in hackathons & learning boot camps.

- Join an award-winning company backed by top investors.