Manager - Customer Success - IT

Manager - Customer Success - IT - 7 PM to 4 AM Shift Timing

Job Responsibilities :

- Identify, comprehend and clearly articulate clients' requirements to define, analyse and implement an end-to-end solution.

- Analyze and elevate client's engagement with the platform features and capabilities, adoption of the product and create a compelling business case for adopting new features, hence paving way for an upsell or cross-sell.

- Analyze clients- performance and prescribe methodologies for optimal budget management, faster growth, higher conversions and an effective customer engagement.

- Sustain business growth and profitability through excellent account management.

- Collaborate closely with team members, support renewals/ retention and expansion opportunities.