Manager - Customer Success - IT

We have an urgent opening with Leading AI Company - Mumbai

Interested Candidates share your updated resume on vaishnav.kajal@rediffmail.com

Following are the details:

Role: Manager - Customer Success

Experience: 1 to 5 years

Qualification: B.E/B.Tech/MBA

Location: Mumbai

Job description:

Customer Success is a high impact Management role responsible for managing and growing engagements with our existing customers. The role shall manage multiple accounts and will be driving revenue targets.

Primary responsibilities include:

- Planning and Growing the Client Relationships

- Shall be responsible for conceptualizing and building business cases in the area of Data Intelligence (AI + Data +Cloud)

- Ensure High Client Satisfaction Rates through Engagement Management (driven through the tech team).

- Coordinate on Projects with Delivery Team/Individuals and be responsible for Project Governance at Key Stakeholder level.

- Conduct Regular Engagements / Workshops with Client teams

- Be a single point of contact for client as well as team for given account/s

Essential Functions of the Job:

- Working with the leadership team, develop account plans and relationship enhancement strategies. Execute on the plan, track and report progress.

- Should be able to conceptualize / visualize business solutions and deliver customized presentations articulating progressive value proposition to the executive level audiences and ensure success capitalization on opportunities.

- Should be able to deep dive in the ongoing projects and resolve issues if any.

- Work with Pre-sales team for building proposals

- Develop Point-of-View decks and present to client

- Responsible for managing revenue targets.

Knowledge and Skills Requirements:

- Strong interpersonal relationship management skills and ability to work in a cross-functional environment

- Demonstrable ability of interacting with senior leadership (Partner / Director level)

- Ability to work within a matrix and virtual environment - where a "one size fits all" may not be sufficient.

- Ability to prioritize, drive and adapt to change quickly in a fast paced environment

- Culturally sensitive, capable of handling interactions with a "global mindset".

- Knowledge of businesses areas - AI, Data Science, Big Data, Analytics, Data Engineering is a must

- Must be very good with creating and delivering presentations

Supervision Responsibilities:

- The role is primarily an independent contributor role; however, the individual shall work with cross functional teams.

Kajal Vaishnav
Sr. Recruitment Executive