Manager - Customer Success - Internet/Online

Customer Success Manager

- Own customer relationship end to end and maintain an ongoing conversation with the clients for continuous feedback

- Establish processes for reducing integration timelines and increasing transparency

- Maintain an advisory role in helping customers get more value from company's products

- Upsell and cross-sell new product features/products

- Collaborate with all departments in identifying the right solution for customer concerns

- Track the customer conversion metrics

- Maintain high levels of customer satisfaction