Manager - Customer Success - HRTech/HRMS

Our client is into HRTech and HRMS space.

The role will be remote working - Open to any location

The Person :

- 6 years- experience in an Account Management or Customer Success role.

- Experience in a B2B SaaS company.

- Proven ability to crack deals at C-Level,.

- Own high ticket accounts as a hunter and farmer.

- A High-energy, relationship builder.

- Must play the dual role of a Hunter and farmer

- Excellent communicator and negotiator

The Role :

- Own the allotted accounts and ensure timely renewals

- Upsell to ensure the expansion of revenue

- Ensure optimum adoption of product and services

- Have deep understanding of each customer's business, to place right products and services

- Mitigate churn risk and ensure ongoing customer success.

- Work closely with sales leadership