Manager - Customer Success - FinTech

Customer Success Manager-Fintech

Role: Customer Success Manager-Fintech

Company:

A fast-growing and VC-funded product fintech rapidly growing its organization to capture growth. The company offers AI and Blockchain-based integrated solutions to Banks, NBFCs, Insurance, and Mutual Funds to expedite their digital transformation journey. The company offers digital customer onboarding solutions that have found wide acceptance among BFSI customers. It is soon going to launch an integrated solution to digitize back-office operations for BFSI clients. The company is on an expansion spree both domestically and internationally.

Location: Gurgaon

Experience:

3+ years of experience in a client-facing or an Account Management role

Education: B.tech is a must

- Knowledge of the BFSI industry is an add-on

Role Brief :

You will be maintaining and enriching Signzy's relationships with its clientele. You will be responsible for maintaining long-term relationships with customers. And be in charge of finding new business, being assigned prospects, given accounts, or a combination thereof.

What You Will Do:

- Alerting the sales team to opportunities for further sales within key clients

- Generate sales among client accounts, including up-selling and cross-selling

- Operates as the point of contact for assigned customers

- Makes sure clients receive requested Signzy products and services in a timely fashion

- Conducting business reviews to ensure clients are satisfied with Signzy products and services

- Communicates client needs and demands to senior management

- Keep records of client transactions and forecasts and track client account metrics

- Manage projects within client relationships, working to carry out client goals while meeting company goals

- Coordinate with internal cross-functional teams to ensure consistent service to multiple clients concurrently, often meeting deadlines

- Study competition to find new ways to retain customers Scope And Impact

- Product and service consultant for clients

- Working with multiple Business Units

- Brings together and collaborates with cross-functional teams and executes new additions and high-impact transformational initiatives

What We Are Looking For:

- Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.

- Excellent communication and negotiation skills

- Ability to work well with a team

- A customer-oriented attitude that drives results & achieves high levels of customer satisfaction

- Proactive problem prevention and issue resolution ability.

- Communicates effectively tailored messages appropriately to various stakeholders