Manager - Customer Success - Education

What You Will Be Responsible For:

- Setting up and improving systems to manage student progress for multiple cohorts as they move through the program

- Manage and analyze student-data to drive process/operational improvements

- Build out systems to test/improve student success metrics, including but not limited to:

- Onboarding process

- Content to support the student journey

- Student touchpoints

This role is for you if you:

- Are extremely detail-oriented and enjoy process development

- Love leadership roles and are excited by the challenge of building a team from scratch

- Have strong written and / verbal communication skills

- Are comfortable testing new process and with making quick decisions in a fast-paced environment

- Are proactive, disciplined, organized, and resilient

- Are eager to learn new things and willing to ask for/ receive feedback

- Are empathetic towards others and genuinely want to help people grow

- Love to help people achieve their goals

- Have strong project management skills

- Are an active listener and are genuinely curious about how things work, or why they don't

Preferred Qualifications:

- Operational experience in a scaling customer-facing organization (supporting 1,000+ 5,000+ customers)

- 4-7+ years of experience in customer success, customer service, sales, and/or other customer-facing role

- Experience building out and tracking information in Excel and/or data collection

- Experience working in operations, performance coaching, and/or program management is a plus

- Bachelor's degree in Business, Economics, Business Management and Information Systems (OMIS), or other degree in a related field is a plus

- Flexible to attend some morning or evening meetings in PST