Manager - Customer Success - eCommerce

Role Summary:

- The Customer Success Manager is responsible for ensuring that clients achieve their desired outcomes using the product.

- This role will focus on onboarding, client retention, and upselling.

Key Responsibilities:

- Serve as the primary point of contact for key customers, ensuring successful onboarding and adoption.

- Conduct training sessions and demos to educate customers on product features.

- Develop and execute customer success plans to drive renewals and upsells.

- Monitor customer health scores and intervene to address risks of churn.

- Gather customer feedback and collaborate with Product teams to address user needs.

- Analyze customer usage data to identify upsell opportunities.