Manager - Customer Success - CXM Firm

- 1+ years of experience in B2B SaaS customer success and account management.

- Experience in web technologies, CRM or SaaS platforms and digital marketing experience across social platforms.

- Strong product acumen & evangelization experience with the aptitude to learn new products & feature sets.

- Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills.

- Be able to deliver on and communicate the value associated with customer's investment in the Sprinklr platform to guarantee retention & business expansion.

- Develop a deep understanding of customer needs and tie them to specific Company use cases, product features, benefits and value propositions to generate an end-to-end solution to their business challenges.