Manager - Customer Success - Customer Data Vertical - SaaS

BNC has been mandated to recruit a Manager-Customer Success for Customer data platform at Bangalore Location.

Responsibilities:

- Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients

- Define and Execute strategy for retention and cross sell for every account

- Understand client known and unknown needs and partner with Delivery and product team to address client needs

- As a trusted advisor drive adoption of existing use cases and evangelize new use cases among Clients

- Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head - Innovation and other C level executives.

- Provide Client and market level insights for product innovation

- Lead presales for the region & given set of accounts

- Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRs

Desired Candidate Profile:

- B.Tech, working in SAAS (fin-tech/mar-tech etc.)

- 1-4 years of employment experience in Customer Success.

- Candidates with strong demonstrated prior experience in helping clients achieve success using enterprise solutions preferably digital marketing platforms are preferred.

- Proven track record of upselling/cross selling

- Experience in working with and influencing customers at multiple levels up to CXOs.

- Must have an engineering degree in graduation.

- Must have excellent communication skills.

- Willingness to travel, if required on short notice.