BNC has been mandated to recruit a Manager-Customer Success for Customer data platform at Bangalore Location.
Responsibilities:
- Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients
- Define and Execute strategy for retention and cross sell for every account
- Understand client known and unknown needs and partner with Delivery and product team to address client needs
- As a trusted advisor drive adoption of existing use cases and evangelize new use cases among Clients
- Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head - Innovation and other C level executives.
- Provide Client and market level insights for product innovation
- Lead presales for the region & given set of accounts
- Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRs
Desired Candidate Profile:
- B.Tech, working in SAAS (fin-tech/mar-tech etc.)
- 1-4 years of employment experience in Customer Success.
- Candidates with strong demonstrated prior experience in helping clients achieve success using enterprise solutions preferably digital marketing platforms are preferred.
- Proven track record of upselling/cross selling
- Experience in working with and influencing customers at multiple levels up to CXOs.
- Must have an engineering degree in graduation.
- Must have excellent communication skills.
- Willingness to travel, if required on short notice.
Didn’t find the job appropriate? Report this Job
Download the iimjobs app to
apply for jobs anywhere, anytime
Download on
App Store
Get it on
Google Play
Scan to Download