Manager - Customer Success - BFSI

CUSTOMER SUCCESS MANAGER BFSI MUMBAI

We are currently looking for highly skilled and established Customer Success Specialists, for a deep IP technology platform company.

For this role you must have:

- Experience in handling large enterprise accounts.

- Farming and mining of the existing accounts.

- Experience in selling enterprise business applications to a large bank

- Experience in deepening client engagements.

- Critical thinking and strong decision-making abilities

- Experience in devising Strategic Plans to expand sales and sales forecasting

- Solution-oriented and problem-solving skills

- Experience in proposal preparation, contract discussion and negotiation

What you will do:

- Develop new business through existing accounts by understanding the customer's business, and identifying and exploring commercial opportunities with the accounts.

- Build an incremental sales pipeline for financial services solutions.

- Regularly liaising with existing clients to identify new business opportunities.

- Prepare plans, encompassing sales and pricing activities, to maximize opportunities and value for both parties.

- Meet assigned targets for profitable sales volume and strategic objectives in the assigned account.

- Remain knowledgeable of market and industry trends, competitors, and leading customer strategies.

- Understand and clearly articulate company value proposition.

Desired Skills:

- Excellent verbal and written communication skills

- Prior experience of Customer facing role.

- Good experience in CRM Sales/ Business development.

- Strong expertise and passion for the banking and financial services vertical.

Education Criteria: BE/BTech/ MSc IT/ MCA With 60% throughout the academics.

Location: Mumbai