Manager - Customer Success - BFS/IT

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We are looking for a Customer Success Manager for our Fortune 100 clients whose responsibilities include:

1. Sustaining business growth and profitability by maximizing value

2. Analyzing customer data to improve customer experience

3. Holding product demonstrations for customers

We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business' revenue potentials and minimize churn rates.

A Customer Success Manager's responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.

Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Requirements and skills :

- Proven work experience as a Customer Success Manager or similar role

- Experience working with brand image and promoting value through customer experience

- Exceptional ability to communicate and foster positive business relationships