Manager - Customer Success - Analytics Consulting Firm

Manager - Customer Success - Analytics Consulting Firm

Role & responsibilities:

- It is your responsibility to oversee customer expansion, retention, and success.

- Determine the best practices Customer Success Enablers.

- Encourage complete client adoption of all product modules.

- Overseeing all client interactions and representing the client's interests to all internal teams in order to improve customer service.

- Managing the customer success team to improve adoption and retention, resolve issues quickly, and foster stronger client connections.

- Identify accounts that are not fully utilizing the product or are likely to churn by using product data, and take proactive steps to reduce risk.

- Tracking commercial activity and increasing product revenue.

- Possess a background in BFSI/Fintech and have experience in product delivery setup or tech consultancy.

- Work together with the teams in charge of development, sales, and tech support to guarantee smooth client onboarding and management.

- Proven ability to oversee client engagements effectively and ensure client satisfaction.

- Candidates having an engineering (B.E./B.Tech) + MBA degree are strongly preferred.