Manager - Customer Success/Account Management - IT

We are hiring for position at MoveInSync.

The position is based in Bengaluru.

Manager - Customer Success

About MoveInSync : 

- MoveInSync (https://www.moveinsync.com/) is currently India's largest office commute platform, serving 270+ clients and 300,000 users every day. Our Enterprise-grade SaaS platform, ETS, automates complete employee transportation management. We also have several tailor-made full-stack solutions which can be customized as per requirement.

- MoveInSync was founded in 2009 by Deepesh Agarwal, CEO and Akash Maheshwari, CTO. We are ISO 27001:2013 certified, profitable and strongly backed by Inventus Capital Partners, Nexus Ventures and Qualcomm Ventures.

About the role :

- As an Account Manager for the organization's strategic accounts you will be responsible for building and managing long term relationships with key customers by comprehending their requirements and offering continuous value delivery by ensuring product is utilized to full potential by customers and sharing insights on how customer can improve his operations.

- This is a dual responsibility role with account manager would also work with sales team for carrying out POCs and in presales activities

Key Responsibilities :

- Develop strong long-term relationships with clients to maximize share in client spends

- Acquire a thorough understanding of key customer needs and requirements

- Expand the relationships with existing customers by identifying needs and opportunities and proposing solutions that meet their objectives

- Finalize and negotiate contract renewal deals, managing the deal and ensuring closure

- Keep up to date with trends and developments in the industry to gain early insights into new business opportunities

- Serve as the link of communication between key customers and internal teams

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

- Coaching and development of team