Manager - Customer Success

Manager - Customer Success

Role & Responsibilities :

- Champion the client platform across your customer base to grow the account and help achieve its full potential.

- Build and establish exceptional relations with top manufacturing multi-billion dollar brands.

- Help streamline and improve logistics needs across various industry verticals.

- Brainstorm with product & tech teams to continuously improve product offerings.

- As Freight Tiger expands its product portfolio, you shall be responsible for cross-selling and upselling enhanced products / features to clients.

- Repeatedly strive to deliver value to the client. Maintain a regular cadence of analytical reviews with the client to identify metrics critical for clients.

- Ensure expectations are being met and the client sees ROI on their investment.

- Analyze all customer health metrics (NPS, logons, etc.) to use data to identify any potential at-risk customers.

- Ensure optimal financial health of the account.

Ideal Candidate:

- MBA / Equivalent Degree along with 3+ years of experience.

- Relevant experience in customer service management / customer success would be preferred but not mandatory.

- Mandatory experience in logistics or transportation companies.

- Experience navigating and steering customer engagements to completion with a high level of customer happiness.

- Strong analytical skills, with the ability to translate data into insights.

- Results-driven mentality, with a bias for speed and action.

- Exceptional communication, presentation and interpersonal skills.

- Good and quick problem-solving skills.

- Ability to manage and mentor a team of young professionals.

- Ability to thrive in a multi-tasking environment and adjust priorities on-the-fly while still focusing on details and being analytical.

- You will be a strong teammate but still a self-starter.