Manager - Customer Services

Job Profile:

- Manage a portfolio of 140 clients in STPI, SEZ and retail. The total Assets under management is about 3 Million Sqft

- Maintain high client retention ratio.

- Maintain customer satisfaction and high delight index by providing integrated solutions.

- Achieve operating cost efficiency relating to customer care services and events.

- Arrears Management - Support finance department to ensure payments from clients.

- Lease Management including commercial discussions, negotiations and lease renewals.

- Regular co-ordination with internal property services department and clients.

- Periodic MIS reporting. Set annual targets to increase income from existing clients and develop strategies to achieve those.

- Process Improvement: Meet ISO and other audit requirements.

- Responsible for department's balance score card for tracking performance.

- Manage a team of 3 customer service executives and support from legal and finance teams.

- Set targets and assess performance of the team.

Must be good in communication (written and spoken - English)