Manager - Customer Service Operations - Concierge Services

We have opportunity with leading MNC in Concierge Services

Position : Manager - Customer Service Operations ( Concierge Services for US Clients)

Location : Andheri ( E)

Salary Range: 8 - 12 LPA

Experience - 5+ years

Shifts : Yes

Days : 5 days a week ( Any 2 week offs)

Responsibilities :

Manager is responsible for the day to day management of people, cases and systems to ensure KPI's and Service Levels are met.

The keys to success are the ability to operate in a fast paced environment and being resourceful to meet the ever-changing needs and demands of customers.

Collaboration and coordination will be essential between management and peers worldwide as well as functional heads such as Sales, Finance, Partnerships.

Drive high touch of service across all operational.

Actively supports all new proposals, renewals and RFP's by developing and maintaining operations workflows to support consistent sales and commitments locally, regionally and globally as assigned.

If interested kindly provide me your confirmation. Also share :

Current CTC :
Expected CTC :
Notice Period :
Experience :

Aditi M
Corporate Ladder - A Talent Management Company