Manager - Customer Service & Logistics - FMCG/FMCD

The role of Manager-CS & Logistics leads both Logistics & Customer Service for the Consumer Business in India.

The individual will spearhead the setting up and running logistic & warehousing operations across locations.

Key Relationships - Reports to Supply Chain Director, India - Direct Team: Customer service executives across regions in India & specific to channels (4 to 5) 

Peers: Supply planning manager, Demand Planning manager, Purchase Manager, Plant Manager 

Key Accountabilities -

The role-holder is responsible for: 

- Identifying right vendors /partners, negotiating contracts as well as depot operation set up. 

- Leading pan India Logistics operation (Primary & secondary) from Cost & Service level perspective. 

- Managing Warehousing operation from cost service & compliance perspective 

- Managing 3P operating our depots - Key deliverable 

- Cost, service levels & compliance, statutory & all audits

Qualifications - Professional with MBA (Specialization in Logistics & Operation) with 7-10 years of experience of managing logistics function in FMCG/Consumer Durables MNC organization 

- MBA preferred from a well reputed Institute 

- Experience in setting up & running logistic & warehousing operations across locations in India is a mandatory 

- This is a combined position for Logistics & CS, hence a right balance of experience in both is essential Skills 

- Good Interpersonal skills, conflict resolution, situational leaderships are key requirements for this role

 - Good stakeholder management 

- Should be able to collaboratively work across functions / geographies (Regional/Global teams) 

- Should have a continuous improvement mindset. 

- Good communication is important 

- Ability to deal with ambiguous challenges 

- Ability to win with limited resources