Manager - Customer Service & Logistics - FMCG

We are looking for a Manager - Customer Service & Logistics for a Large Outfit, based at Kolkata.

Post Grad in Ops /IE/IM from SPJIMR/NITIE/XLRI/IIIM's/IIT, Mumbai (2011/12 pass out ) with 8-9 years of work exp in an FMCG ( must ) / ecommerce ( desirable )

The Role -

- Creating systems to ensure the desired customer service levels by reviewing and Improve the Execution level.

- To develop and implement systems to track the customers and ensure the same is as per the customer requirements.

- Create the policies related to Logistics Operations and align the Field Teams

- Analyze the Operational Performance locations on an All India basis and identify the Weak Performing Locations.

- Draw out action Plans along with locations and Review the same to ensure that the performance is improved.

- Freight Optimization and Vendor Development

- Continuously update the vendor base for Secondary and explore the National Vendors.

- Analyze freight performance and provide benchmarks to the sales team for improvements.

- Benchmark the different logistics practices across the other organizations and finalize the organization strategy on secondary Freight for different markets along with the Region Customer Service Teams.

- Evaluate different models of buying and different initiatives to optimize freight rate by working with vendors.

- Provide Tools and expertise to the field Teams on transportation optimization through route/frequency optimization.

- Work with Warehouse Service Providers in improving productivity to reduce the delivery cost.

- Collaborate with Vendors/Industry to create new options for reducing the delivery

- Negotiation of rates with the transporters.

- Work with locations to reduce the cost of damages