Manager - Customer & Product Analytics

You- ll be working with star engineers, designers, product managers and business managers in a fast-paced and rapidly growing environment.

The role demands great technical depth, principled thinking, well-honed product judgment, bold innovation, and a stubborn refusal to settle.

As a Data & Analytics Product manager, your role will comprise of the following:

1. Decision Management:

- Develop an in-depth understanding of user journeys and generate data driven insights & recommendations to help product and customer success teams in meticulous decision making.

- Develop strong hypothesis, execute A/B experiments and identify area of opportunities with strong confidence level.

- Define and analyze key product data sets to understand customer and product behavior.

- Solve problems and answer data-related questions about customers and products

- Create, democratize and monitor performance metrics on regular basis and work with functional manager to consistently raise the bar

- Communicate your findings to cross-functional peers and management

2. Define Data vision for the overall organization: You should be a highly experienced thinker who will acquire a deep understanding of all business functions

- You will not just be exposed to Product but will also think creatively with the CEO and other functional leaders to identify the Data gaps and proactively take ownership of the forward-looking Data road-map related to product and customer initiative across verticals

- You will be responsible for data democratization. Translate all requirements/ performance criteria to KPIs and make it available to all functional managers for faster day to day decision making

- You will also lead the transformation of product ideas from their most formidable stages into actionable concepts, timelines, and projects while maintaining a serious consideration of the financial implications, marketing needs, and the overall objectives of the business

- You will be in charge of identifying operational weaknesses and ensuring smooth day-to-day execution of all product activities for the purpose of meeting the product and business goal

3. Defining core versus context: You will need to be thoughtful and judicious about making the right long-term data and product investments for the business. You will also be tasked to identify these areas and work with the engineering team to ensure strong alignment.

4. Team building: Work towards building the best in class product and customer analytics team

Experience & Qualifications:

- Bachelor / Master's degree in business and or engineering

- 2+ years of experience in product analytics

- 2+ years of experience in customer analytics

- 6+ years experience in building analytic solutions

- Hands-on with SQL and Python/ R

- Excellent written, verbal, listening, communicating, and negotiating skills coupled with ability to comfortably and confidently present to all levels within the enterprise is required

Required Skills:

- 6-9 years of proven Analytic experience delivering highly successful and innovative Data products

- Experience in defining market and product requirements, working with engineering & analytic organizations to rapidly deliver high-impact capabilities to market

- Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements

- Being highly customer-centric with an appreciation to understand customer behavior. Stellar design instinct and product taste

- A - driver- personality - biased toward action, great collaborator, and master disambiguator/simplifier - constantly pushing toward clarity and delivery

- Grittiness- You never hesitate to roll up your sleeves and tackle something hands-on, you persevere when others fall away

- A never-ending desire to grow and learn

Key personal attributes:

- Inspirational leadership and ability to mentor future leaders

- Excellent communication and interpersonal skills

- A keen learner and willing to adapt to new environments

- People management skills

- Open minded & team player

- Multitasking abilities to work in a startup environment under pressure, with no task being beneath him/her

Perks & Benefits:

- Employee-friendly open and fun culture

- Strong mentorship

- Young & diverse workforce

- Agile & collaborative environment

- Family Health insurance

- Paid maternity & paternity leaves and daycare support

- In-house and external training