Manager - Customer & Marketing Analytics

For a client of ours we are looking to hire Analytics Consultants to Solution, lead and implement Customer and Marketing analytics projects which may include, but are not limited to Customer Segmentation, Customer LTV.Customer Loyalty, Pricing & Promotions, Campaign Management, etc. The role will also require working across various domains.

Key responsibilities

- Ability to understand business needs and apply analytical concepts to provide business solutions.

- Establish and grow relationships with clients to grow the Customer and Marketing analytics practice within CBS

- Grow and manage projects that provide Customer & Marketing analytics support to specific clients through analytical techniques.

- Oversee execution and delivery of key project milestones.

- Accountable for clear requirements documentation, analysis/development plans, project consulting and troubleshooting, the on time delivery of projects, timely communication to clients, and quality of project deliverables.

- Project management tasks include (but are not limited to): defining project scope, assisting with requirements collection, providing analysis/development plans, working closely with the client both onshore and offshore during execution of project, and ensuring on-time delivery of and quality of projects.

- Establish and maintain clear communication between the client and the Capgemini team regarding project scope, timelines, issue resolution, and deliverables.

- Manage the progress and prioritization of multiple projects

- Overall 6-10 years of analytics experience in the Customer and Marketing domain with knowledge of relevant tools

- An MBA from a reputed institute or an Engineer with exceptional work experience/Masters in a quantitative discipline (Statistics, Econometrics, Economics, Mathematics, Operations Research

- Strong experience in analytics including segmentation, modeling, regression, forecasting etc.

- Exposure in working directly with clients to conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope

- Excellent communications skills with respect to translating business needs into a mathematical/data analysis approach and translating analysis results back into business terms.

- Ability to synthesize and clearly communicate highly complex findings that focus on the critical issues and provide actionable opportunities. Demonstrated outstanding critical thinking skills.

- Ability to work in a cross cultural environment

- Proven capability to lead team members, including personal development, training and work direction

Unique Knowledge & Skills:

- 2-3 years experience in utilizing statistical tools (e.g., SAS, SPSS, SQL) in the Customer and Marketing domain

- Prior Consulting experience/ Exp. in an Analytics Solution role/ Exp. In Customer Facing projects

Please send your updated resumes to shivani.athawle@sapphirehs.com or call up on 9845415782