Manager - Customer Experience/Social Media - Online Startup

Customer Experience Manager

Who we are :

- We are a couple of NIT and IIM alumni with ~15 years of combined experience in Sales & Marketing, Operations and Finance. We are a good mix of dreamers and realists.

- Our platform aims to bring beauty artists and customers closer than ever before.

Why you should be excited :

We aim to revolutionise the way in which beauty services are offered and received by millions of women and men today. It is an exciting space to be, and the learning will be unparalleled. Barring the ever obvious reasons of an excellent, exciting industry to shape, you would also be given big responsibilities, at an early stage, including shaping customer behaviour, brand K and digital engagement scaling new heights in consumer engagement with each passing day.

Role : Consumer Experience Specialist

- The responsibilities are split 50% in customer experience management and 50% in Social Media Marketing. Need a Stud-Girl!

Note : This position is open to women only. Position based in Hyderabad.

Responsibilities :

Customer experience management :

Issue resolution :

- Respond professionally and amicably to inbound calls, including urgent situations, issues and arbitration.

Customer support :

- Helping customers through site navigation, bookings, downloads among other requests

Digital Media Management :

- Manage pages. Handle all social accounts, manage and monitor digital conversations professionally and efficiently.

- Content creation and management. Create (or collaborate for) content that is powerful, effective and reflective of the brand.

- Lead process mapping. Use the platform to connect with, support and develop our product pipeline

Qualities we love :

Approachable and friendly personality - You will be the voice of the company. Period. Need we say more-

- Excellent written and verbal communication. Experience in copy writing and graphic design a plus

- Passion for social media and digital marketing - Knowledge of social media platforms, being abreast of latest trends

- Win-win-win We know this is the only way forward. We want to make sure you do too, and demonstrate it in your work and personal life.

Preferred Qualifications :

- A graduate in any field; Arts, Marketing background preferred

- 2+ years of experience managing social media for clients, or individual channels

- Experience in managing (brick-and-mortar OR digital presence) or working in the salon & spa industry or a big (BIG) plus

- Beauty / fashion bloggers, Social media celebs, local heroes, Twitteratis, INfluencers don- t forget to provide links to your work!

Whats part of the job :

- Start-up Salary + Super-awesome year-end bonus

- Free K Credit

- Fun workplace