Manager - Customer Experience & Marketing - Telecom/BFSI

Role and responsibilities:

- Design and monitor the Customer Journey Maps for existing and new processes.

- Evaluate the improvements that can be made in these journeys and continuously improve the same

- Identify key pain points of the customer at each stage of the journey, namely pre-purchase, purchase, onboarding (including PPMC and underwriting), wellness activities, DRM, claims, customer service, endorsements, branch visits Incentivized Wellness and Website/App interactions

- Continuously Take up major pain points that ABHI intends to solve for the customer and suggest differentiators regarding each