Manager - Customer Experience Management - IT

Client Name : ANUNTA TECHNOLOGY MANAGEMENT SERVICES LIMITED

Job Title : Manager CEM

Job Location : Bangalore, Karnataka, India

Required Experience : 9-15 years

About the Client Organization

Anunta is an industry-recognized end-user computing solutions provider focused on managed virtual desktops and digital workspace technology. Since its inception, Anunta has been empowering its customers globally with sustainable, secure, and scalable, managed desktop solutions for business resiliency and workplace transformation. We are Top Tier partners with all the major technology OEMs (VMware, Microsoft, and Citrix) and cloud platform providers involved in virtualization technologies, particularly desktop virtualization.

Role & Responsibilities

- Strong communication skills and analytical ability

- Prior Experience in Client engagement and relationship management.

- Proven experience in Client SLA metrics management and delivery, MIS and performance reporting

- Strong understanding of Azure cloud architecture

- Understanding of WVD, servers in Azure and network connectivity from user machine (office / WFH) towards Azure cloud

- Understanding of Client IT Infra solutions

- Demonstrate major incident management and driving skills.

- Ensure Changes are introduced in a controlled manner

- Have understanding of end point security

- Quick learner and problem solver

Qualification

- Graduate in any Discipline