Manager - Customer Experience - Insurance

The job will have responsibility for driving deep insights about customer data collection and analysis, interpreting results and communicating to the Leadership team for decision making along with regulatory reporting. Working closely with head of customer experience and COO on key transformation initiative across operations, customer service and technology.

Role Description:

Work closely with head of customer experience and COO to manage the key transformation projects across Operations, Customer Service and Technology

Ensure compliance to organization and project defined standards and processes

To ensure filing of regulatory reporting to IRDA on monthly, quarterly and yearly basis along with adhoc requirement from IRDA

To ensure TAC Reporting to IIB are filed

Analytics, monthly & weekly dashboards and other ad hoc reports

Ensure deep insights are provided to head of customer experience basis data collection and analysis

Requirements : Post graduate / Graduate with Min 6 years of experience in Insurance Operations