Manager - Customer Experience - Aviation Business

Customer Experience Manager

- Maintains the customer and the customer experience, And reducing repeat complaints and dissatisfaction.

- Enlist satisfied customer stories on social media.

- Complaint Tracking - Resolving customer complaints in min TAT

- Responding to customer enquirers/ grievances and needs

- Managing stakeholders

- Process improvement - process in place to ensure complaints are monitored, repeats identified, Root Cause & Corrective Action Plan implemented to prevent recurrence

- Train team of floor walkers on enhancing customer experience.