Manager - Customer Experience

Key Accountabilities:

Functional:

- Lead and review operational performance for the Customer Service team regularly against the defined objectives and plan corrective actions accordingly to ensure the organizations timely delivery of services in accordance with the Service Level Agreements and relevant processes and policies including leading and reviewing Customer Facing Support Activities.

- Provide relevant support and collaborate with internal partners and collaborators as the need arises to resolve customer concerns and queries, lead the operational relationships.

- Lead and/or support external/internal audits, identify and control risk and drive incident investigations.

- Ensure adherence and compliance with the Code of Conduct, bp Policies and ISO standards across the organisation.