Manager - Customer Engagement - MarTech Firm

Position : Manager_Customer Engagement

Location : Bangalore

Company : Well Known Martech Company

Job Responsibilities :

- Manage a team of Enterprise Customer Success Managers and be accountable for their success and development.

- Own Enterprise Customer on-boarding and lifecycle journey.

- Provide relevant CRM and mobile marketing automation expertise to Customers.

- Build and manage CXO level relationships with client stakeholders.

- Identify up-sell and cross-sell opportunities from existing accounts.

- Monitor risky accounts and proactively take action to achieve success.

- Collaborate with sales team to support sales efforts.

- Collaborate with product team to communicate customers- needs and help design an ideal offering.

- Launch and manage new customer success improvement initiatives.

- Attend and present at conferences, events and webinars.

- Designing an amazing and memorable customer experience.

Karnika
Mob: 7290041780