Manager - Customer Acquisition - Construction

He/she will be responsible for managing the client funnel and conversion ratios, directly interacting with MSMEs to sharpen understanding of their requirements & buying behavior, enriching client profiles for targeted selling (onboarding). The candidate will also be required to close first few sales to the on-boarded MSMEs. Interaction with distributors, building relationships, understanding and keeping abreast of market dynamics and effective feedback loop are important aspects.

Roles & Responsibilities :

- Achieve new customer acquisition (Registration and Onboarding) target

- Build and promote strong and lasting relationships with newly on boarded customers and connect them to appropriate sellers on the platform

- Sale targets for new on-boarded customers

- Market intelligence inputs for pricing and activation and execute plan for outbound calling for lead generation

- Enrich and maintain customer profile and update status in CRM

- Work hand-in-hand with customer success team for smooth transition of clients for repeat sales with minimal drop outs.

- Assist customers through their credit application journey

- Understand, categories and analyze reasons for non-conversion and lead generation to conversion ratios and provide feedback

- Provide structured and specific feedback to category and product teams for prioritizing category expansion and product development

QUALIFICATIONS & COMPETENCE REQUIRED :

- Engineer/CA + MBA from premier institute. Selective very strong candidates with relevant experience without MBA may also be considered.

- 2-5 years of customer acquisition & sales experience in B2B segment (pre or post MBA)

- Experience meeting customer needs, building customer relationships and knack for closing sales

- Strong communication & interpersonal skills

- Self-starter and driven

- Language Skills: fluent in English. Knowing Tamil/Marathi/Kannada an added advantage