Manager - CSM Operations

This position serves as the primary operational resource to support operated Data Centers in India.

Position will be responsible for the overall operation and maintenance of the critical infrastructure supporting IT operations. It will also include event management, incident management, problem management, change management, and cost/contract management.

Operations and Maintenance -

- Ownership of all Data Center changes/events/incidents/problems from beginning to end as well as overseeing the completion of post-mortems, root cause analysis and follow-up resolution actions.

- Responsible for ensuring maintenance/ repairs of site-critical facility infrastructure or a Data Center are planned and executed to the best interest of the business.

- Responsible for Asset and Inventory management.

- Manage the engineering aspects of the Data Centers related to financial and cost control, code and regulatory compliance, personnel management, staff training and development, Health & Safety, local statutory requirements, environmental and energy management.

- Develop and deliver the regular engineering reports and ensure adherence to contracted deliverables including SLAs and KPIs

BASIC QUALIFICATIONS

- At least 5-6 years of experience of Data Center operations facilities.

- An graduate degree in a technical field (Electrical Engg);

- An excellent understanding on the nature of mission critical systems (Data Centers, Hospitals, Power plants, facilities, etc.).