Manager - CSD Grievance - Big4

One of the leading Big 4 consulting..

Dynamic, sensitive and responsive customer service which ensures meeting regulatory obligations and at the same time actively promotes best practices by using feedback from Complaints for process and service improvements.

1. To understand and resolve customer grievances and informs organization areas of service improvement for quality service.

2. Responsible for end to end resolution of customer complaints received from various touch points including the servicing branches.

3. Knowledge of Insurance basics and other financial products.

4. Skilled in MS office application and basic functions in MS excel.

5. Soft skills and proficiency in interpreting the customer concerns and shows empathy towards customer complaints.

6. Good analytical skills with RCA of complaints to mitigate customer dissatisfaction.

7. Aggressive, Positive attitude, Team player and Self motivated.

8. Fluent in Spoken and Written communication with good command on language.

9. Should be a quick thinker and be able to think of solutions to client problems instantly.

10. Should be creative in finding solutions for client complaints.

11. Open to working in shifts (6AM-3:30PM; 3:30PM - 11.30PM) / General shift

Should be quick and alert to client demands and complaints.

Salary Range: 12 - 22 LPA