Manager - CRM - Retail Business

CRM Manager | Luxury | 7+ Years of Exp

Category - Sales & Marketing

Industry - Retail

Job Type - Permanent

Job Description:

- The CRM Manager will be responsible for developing and implementing CRM strategies to promote customer retention and satisfaction.

- The role also involves supervising all the company's customer relationship strategies.

Client Details:

- Our client is a renowned entity in Luxury Retail Industry with a strong global presence.

Description:

- Developing and implementing comprehensive CRM strategies to improve customer retention and satisfaction.

- Overseeing the CRM system and customer databases, ensuring they are effectively managed and updated.

- Collaborating with the sales department to develop sales strategies that align with CRM goals.

- Providing regular reports and analysis on CRM campaigns and customer behaviour.

- Identifying opportunities for customer engagement and implementing initiatives to drive customer loyalty.

- Training and supervising CRM team members to ensure the department operates effectively.

- Managing customer complaints efficiently and professionally.

- Staying updated on the latest industry trends and incorporating relevant strategies into the CRM campaigns.

Profile:

A successful CRM Manager should have:

- 7+ years of overall experience in a CRM role.

- Relevant experience in Retail/Luxury Space.

Job Offer:

- This role offers an exciting opportunity to work in a fast-paced environment with a strong emphasis on innovation and customer engagement in the Luxury industry.

- The successful candidate will enjoy a vibrant work culture and an opportunity to lead and shape the company's CRM strategies.