Manager - CRM

- Manage and deliver the CRM platform (Salesforce) functionality and roll out new initiatives (Working closely with Overseas Region to drive projects, new enhancements in the CRM system)

- Define complete customer journey and manage this journey using Salesforce; automate journeys where possible

- Support in overall digital transformation initiatives of company

- Manage customer data with a key emphasis on database management and ensuring high data quality

- Work closely with Retailer Partners to support them with their campaigns in CRM system (Campaign Creation, lead analysis etc.)

- Manage end-to-end processes of the call-centre

- Manage and deliver analytic services and provide support to cross-functional teams (Marketing, Sales, Aftersales, CRC etc.)