Manager - Credit & Fraud Management - Telecom

We have an Opportunity for : Manager Credit & Fraud Management based out of Chennai with a leading MNC Giant.

Position: Manager Credit & Fraud Management

Company: A leading MNC Giant

Location: Chennai

Qualification: CA / MBA

Experience: 3 to 8 yrs

CTC: 10 to 14 lacs

Role purpose:

- Credit monitoring and Fraud Management of postpaid customer.

- Minimize risk by round the clock monitoring and timely action of fraudulent subscriber.

- Follow standard credit policy and procedure as define by Corporate.

- Modification in existing process, implementation of new process as per business requirement.

- Ensure better customer service with least credit complain and service barring.

Credit Monitoring:

- Monitoring of all exposure monitoring process and ensure round the clock monitoring.

- Ensuring that the customers are reviewed and called in time with payment assurance, timely action / Escalation of high exposure cases.

- Total barring actions and Calling counts are below national bench mark with low bad debts & least threshold complain

Fraud and Risk Management:

- Monitoring of Fraud Management System and ensuring its work without much delay or errors, Modification / process improvement in FMS.

- New event set based on new products/VAS.

- Ensuring of proper performance of other fraud control activity i.e HUR/EAR/High pstn reports, VAS mails etc

Process improvement:

- NCP compliance / Feedback of new policy / suggest modification in existing policy if require.

- Review of threshold activities, modify processes when ever require to control bad debts, avoid wrong barring / calling.

- Tele calling quality audit to ensure least complaint.

- Identify new IT requirements and get the approval from all concerns for the same.

Team Management:

- Ensuring proper coordination and communication with in team to achieve business goal.

- Regular training to the team members and rotation of work for better performance and for their growth. Identify personal skills and assigning new projects within team member accordingly.

- Review team performance, reward, motivation and coaching for doing better.

New Initiatives / Implementation:

- Role require to take initiative in adopting new process, change in existing process as per business requirement and smooth implementation of circle / corporate projects.

- Identify gaps and make new process to control fraud.

- Suggest change in existing policy to meet current requirement and ensure its implementation.

Support / inter department coordination:

- Ensure proper communication to concern department before implementing of new policy or procedure.

- Taking feedback of customer service/sales on new credit policy and consider their concerns.

- Coordinate with IT for new development, requirements and UATs

Financials & Non Financials:

- Credit barring should be less than 1.50% of total postpaid base

- Calling for interim payment should be less than 5.50% of total postpaid base

- Credit complain should be less than 1% of total postpaid base

- All Threshold customer reviewed above 100%

- Very tight monitoring of FMS/high usage customers to avoid major fraud or skips

- Strong process to reduce average default and bad debts.

- Implementation of new processes and change as per business requirement

Please share your update Profile and a Comfortable time to discuss on the Opportunity.

Kumar