Manager/Consultant - Quality - BPO

Manager / Consultant - Quality

- Drive Improvement projects/activities across the vertical.

- Transfer the knowledge and skills learned during the expert training sessions to other employees.

- Redesign processes to suit the improvement plan

- Work closely with operations team to collect data and assess the current situation.

- Net work with other experts to exchange learning and good practices both internally and externally

- Remove barriers to progress

- The incumbent should have zeal in working in a dynamic BPO environment and keenness in acquiring working knowledge of the operations and processes on site.

- Should possess good analytical skills, communication and negotiation skills.

- Should have good interpersonal skills and should be capable of motivating people.

- Must have required attitude and skills to practice Values at the workplace.

- Should possess good business acumen and strongly result oriented with passion to reach.

- Should be willing to question the authority

- Should be willing, credible and open

- Liase with functional / vertical managers to accept and agree the need for change

- Overcome the resistance of people towards change

- Questioning and challenging the authority.

- Should be able to introduce different innovative concepts

- Liase with functional / vertical managers to accept and agree the need for change

- Overcome the resistance of people towards change

- Questioning and challenging the authority

- Should have a strong logical bent of mind

Knowledge/Qualifications/ Competency :

- Any Graduate / PG.

- Good Communication/Presentation Skills.

-Self-Starter, Confident, should be excellent in stake holder management (Internal& External)& Change Management

- Well versed with Ms- Excel /PPT's.

- Excellent Knowledge & hands on experience in quality methodologies .Well Versed with Minitab 

- Black Belt Trained & Tested or Black Belt Certified Mandatory.

- Candidates preferred with onsite Consulting work experience in Process Improvement Projects.

- Strong -Consulting experience / Good onsite exposure / Excellent Statistical Knowledge.