Manager - Collections Strategy Analytics - BFSI/KPO

Manager - Collections Specialized Strategy

Role Summary/Purpose:

- This role will be responsible for Collections Strategy analytics to generate insights in strategy development, implementation, and performance monitoring of complex, regulatory-sensitive loss mitigation programs.

- The person in this role will participate in the design of challenger (test) strategies including eligibility criteria, opportunity sizing, performance monitoring, and on-going strategy enhancement. The creation and delivery of presentations to cross functional audiences is essential. In addition, there is on-going responsibilities for maintaining key performance reporting and strategy documentation.

Essential Functions / Responsibilities:

- Lead analytics to design, test, and monitor performance of strategy changes for loss mitigation treatment programs (e.g., re-age, forbearance / hardship, settlements, deferrals for natural disasters, extensions).

- Utilize advanced analytics and technical aptitude to develop strategy challengers and provide support for strategic initiatives (e.g. CHAID decision tree, segmentation, data mining/profiling).

- Develop and validate strategy design, including fair lending and legal reviews

- Partner with multiple groups to implement strategy changes and assess postimplementation execution and performance.

- Proactively communicate and engage across multiple levels, on the status of project progress and analytic priorities

- Ensure strategy documentation is comprehensive, accurate and up to date (i.e., audit ready).

- Support regular reviews of strategies with Compliance, Legal and Fair Lending to ensure strategies comply with applicable laws, regulations and company policies.

- Lead analytics required for regulatory requirements, internal / external audits, and to address issues.

- Partner with Specialized Customer Processes team and Operations to ensure loss mitigation programs are implemented and working as intended.

- Drive enhancements to performance reporting for loss mitigation programs, including volumes, financial performance, and non-financial performance.

- Own loss mitigation program reporting analytics: identify trends, interpret performance, and clearly present findings / recommendations to senior Collections leadership.

- Perform other duties and/or special projects as assigned

Qualifications / Requirements:

- Bachelor's or Master's degree in Mathematics/Statistics, Operations Research, Economics, Computer Science/Engineering or other quantitative majors.

- Minimum 5+ years combined experience in financial services, collections, operations, data analytics, or computer programming

- Minimum 2 years of experience with proven ability to extract unstructured and structured data with strong programming ability in SAS, SQL, R, Python or other programming languages.

- Strong hands-on experience in Microsoft Office products (Excel, Word, PowerPoint)

- Strong communication skills, written and verbal, in a clear, concise manner

- Excellent interpersonal, organizational, prioritization, time management skills

- Ability to drive decisions based on quantitative analysis and creative thinking.

Desired Qualifications:

- Good understanding of bank card, private-label, or financial services business

- 2+ years' experience in a Collections environment, and familiarity with regulatory requirements

- Working knowledge of SYF data warehouse environment

- 1+ year's demonstrated success developing and implementing strategies including champion/challenger or test/control with performance monitorin