Manager - Collections - NBFC

- Follow-up and make a collection on NACH/Cheque returned accounts.

- Escalate critical cases to RCM for legal action/write off

- Monitor collection officer's & collection, repossession agencies working in the designated area;

- Check if security with NPA Customers are secure and available;

- Daily collection reporting;

- Attend to Audit comments/compliance to audit observations;

- Follow-up of OD/initiating recovery steps till logical conclusion

- Monitor the KPIs of the team and performance of collection & repossession agencies.