Manager - Collections - BFSI

Collections Manager

Job Role & Responsibilities:

Collections Strategy:

- Develop and implement effective collection strategies for unsecured loans and LAP portfolios.

- Monitor and analyze collection trends, adjusting strategies to optimize recovery rates.

Team Management:

- Lead, train, and mentor a team of collection agents and executives, ensuring adherence to company policies and regulatory guidelines.

- Set performance goals and regularly review the performance of the collection team.

Portfolio Management:

- Manage and oversee the collection activities for the unsecured and LAP portfolios in South India.

- Ensure timely and effective collection of overdue payments, minimizing delinquency rates.

Customer Interaction:

- Handle escalated cases and interact directly with customers to negotiate repayment terms.

- Maintain a customer-centric approach while ensuring the company's financial interests are protected.

Compliance:

- Ensure all collection activities comply with applicable laws and regulations, including RBI guidelines.

- Maintain accurate records of all collections efforts and communications.

Reporting:

- Prepare and present regular reports on collection performance, including recovery rates, delinquency trends, and team performance.

- Provide insights and recommendations to senior management based on data analysis.

Regional Focus:

- Focus on collections in Karnataka and other South Indian states, leveraging local knowledge and language skills.

- Engage with local stakeholders and customers, ensuring effective communication in Kannada.

Key skills and Experience:

- Minimum of 5-7 years of experience in collections, with a focus on unsecured loans and LAP.

- Fluency in Kannada is mandatory; proficiency in other South Indian languages is a plus.

- Prior experience working in South India, with a strong understanding of the local culture and market dynamics.

- Bachelor's degree in finance, business, or a related field. A master's degree or relevant certifications is preferred.

- In-depth knowledge of regulatory requirements and industry best practices in collections.