Manager - Collection Strategy & Process Management - Financial Services

Role Overview:

- The Manager for Collection Strategy & Process Management will oversee and enhance collection analysis, reporting, and process management.

- This role involves preparing and publishing analytical reports, setting up trend analysis and forecasting modules, and managing a substantial volume of data to support senior management and field operations.

Key Responsibilities:

Collection Analysis:

- Conduct detailed collection analysis to identify trends and areas for improvement.

- Develop and manage reports that provide actionable insights into collection performance.

Reporting:

- Prepare and publish regular analytical reports for senior management, ensuring clarity and relevance.

- Create and maintain a robust reporting base to support decision-making processes.

- Develop trend analysis and forecasting modules to anticipate future collection performance.

Data Management:

- Handle and analyze large datasets with accuracy and efficiency.

- Prepare databases for presentations and ensure data integrity for senior management reviews.

- Manage and resolve data or process-related queries from field employees, especially senior-level staff.

Special Reports:

- Prepare and deliver special focus area reports and drive analysis for field operations.

- Develop data for appraisals and ad-hoc reports as required by management.

Process Improvement:

- Act as the Single Point of Contact (SPOC) for collection and legal-related projects.

- Initiate and lead the setup of new processes and projects to enhance collection strategies.

- Provide technical support to the team, ensuring effective implementation of new processes.

Technical Expertise:

- Utilize programming languages, SQL, and Excel to manage and analyze data effectively.

- Offer technical support and training to team members on data-related issues.

Communication:

- Maintain effective interaction with senior management, ensuring clear communication of analysis and recommendations.

- Work under extreme pressure and tight deadlines while maintaining a high level of accuracy.

Knowledge Requirements:

- Demonstrate a thorough understanding of the end-to-end collection process.

- Possess strong analytical skills with the ability to interpret complex data and provide actionable insights.

Qualifications:

- Educational Background: Bachelor's/Master's degree in Finance, Business Administration, Data Science, or a related field.

- Advanced degrees or certifications in data analysis or business management are a plus.

- Experience: Proven experience in collection analysis, process management, and reporting.

- Previous experience in a managerial role is preferred.

- Technical Skills: Proficiency in programming languages SQL, and advanced Excel functions.

- Soft Skills: Strong analytical abilities, attention to detail, excellent communication skills, and the ability to work under pressure.

Personal Attributes:

- Proactive and self-motivated with a strong initiative for process improvement.

- Ability to manage large volumes of data with precision.

- Capable of building and maintaining strong relationships with senior management and field teams