Manager - Cluster Operations - Consumer & Pharma Domain - 3PL Logistics Firm

We are looking for a Manager Operations for one of the 3 PL logistics firm based out of KOLKATTA..

Position Title : Manager - Cluster Operations (Consumer & Pharma)

Designation: Manager

Functional Area : SCM - Consumer & Pharma

Reporting to- Cluster Head - Consumer & Pharma Vertical

Number of Reportee (s) 4-5

Candidate Profile :

Educational Qualification : MBA/PGDM Operations

Work Experience : 10+ years

Industry Type : SCM/Logistics background - either with end user or provider companies in the FMCG/consumer space

Functional Competencies :

- Extensive Operations delivery experience preferably in 3PL logistics space or across FMCG/Consumer durable companies

- Demonstrated leadership and organizational capability in earlier role assignment - formed a new vertical/team, single-handed delivered 100% sales target, built a new business for a company etc.

- Team leadership and project management experience; ability to make interventions as required to improve operating efficiency and service delivery for customers while ensuring profitability for the company

- Strong interpersonal and negotiation skills to build long lasting relationships with key customers in the cluster

- Well-developed entrepreneurial sense and strong network building skills

- Ability to drive cross-functional teams on a large scale

Key Responsibilities :

- Responsible for operations/service delivery for the cluster leading the cluster transport managers, account delivery, IT, IR teams

- Responsible for delivery of the GM targets across clients in a cluster

Supporting cluster business growth - developing new business and helping with account penetration, institutionalizing B2B sales processes and creating a top line of Rs 200-300cr in 2-3 years at target gross margins for each service line

Overall responsibility for delivery of 3PL logistics operations at agreed customer SLA/terms of business; maintaining customer relationships at the cluster, conducting detailed reviews (Internal and with the customer)

Build cluster infrastructure and delivery capability - through hiring & training of required resources, development of operating assets (infrastructure, IT solutions etc) as business expands while ensuring optimal capital efficiency.