Manager - Clinic Operations - Healthcare

We are looking for a Center Manager- Fertility Clinic Operations for a Series A funded D2C Wellness Startup.

Job Profile:

- Lead daily operations of fertility clinic. Convert and retain customers in clinics to establish a steady revenue stream. Accountable for clinic revenue, profits and team management.

- Grow annual revenue run rate to 5 crores by end of year one

- Convert 90% consultations to product purchase during 1st visit to clinic.

- Achieve repeat consultation of 50%.

- Achieve EBITDA margin of 30% by 4 months from launch.

- Maintain top grade operations and service delivery.

- Hire and manage clinic staff and upkeep of the clinic facilities.

- Ensure timely inventory backfill of medicines and other supplies.

- Comply with SOP to achieve clinic operations excellence

- Deliver monthly sales & expense reports that are 95% accurate.

- Conduct periodic training program for clinic staff.

- Create customer centric service-focus culture.

- Deliver top-notch customer experience at the waiting area and reception.

- Ensure service consistency across 500+ customers visiting every month.

Requirements:

- Any Graduate / Post Graduate.

- 3 to 5 years of Clinic / Store Operations experience with PnL accountability.

- Candidates with experience in healthcare space, especially fertility clinics preferred.

- Proven track record in managing exclusive brand outlets (EBO) can also apply.

- Core skills required - Operations management and service excellence.

- Has the knack to take ownership and independently manage clinic operations.

- Thrives in an ambiguous business environment.