Manager - Client Servicing - Digital Marketing Industry

Job Title: Client Servicing Manager - Digital Marketing - Mumbai

Target Industry: Digital Agencies

Job Description: The Client Servicing Manager plays a pivotal role in maintaining client satisfaction and loyalty by ensuring exceptional service and creating value for clients within a digital agency. This individual will act as the primary point of contact for clients and coordinate with various agency departments to deliver digital solutions that meet client objectives.

Job Responsibilities :

1. Client Relationship Management: Build and maintain strong, long-lasting client relationships. Act as the main point of contact and manage client expectations.

2. Strategic Planning: Understand client business goals and objectives to develop digital strategies in collaboration with the agency's creative and technical teams. This includes creating client decks to present strategies and plans effectively.

3. Project Management: Coordinate internal resources and third parties/vendors for the flawless execution of projects, ensuring that all client projects are delivered on-time, within scope, and budget.

4. Communication: Serve as the lead point of contact for all client account management matters, ensuring timely and successful delivery of solutions according to client needs and objectives.

5. Internal Liaising: Working with the heads of internal department, to manage teams in delivering on time results/output in order to retain and grow all customer accounts, taking responsibility for the quality of work carried out by all team members.

6. Feedback and Reporting: Collect client feedback, monitor campaign performance, and generate performance reports to share with clients and internal stakeholders.

7. Problem Solving: Identify client issues and concerns, proactively address them, and work collaboratively with the agency team to find effective solutions.

8. Business Development: Assist in identifying growth opportunities with existing clients and potentially participate in new business pitches.

9. Billings: To manage account billings, spends tracking and collections

Key Skills:

- Hands on knowledge of all Digital channels: Social Media, PPC, SEO, Web etc.

- Proficiency with MS Office (particularly MS Excel).

- Understanding of new social tools.

- Familiarity with digital analytics tools (e.g., Google Analytics).

Work Environment & Culture:

- Dynamic and fast-paced agency environment.

- Opportunity for career advancement and skills development.

- Collaborative team-oriented culture with a focus on innovation and creativity.

- Willing to travel for client meetings.

- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.

- Strong problem-solving skills and the ability to think strategically.

- Excellent organizational and time management skills with strong attention to detail.

Mandatory:

- Proven experience as a Client Servicing Manager or a similar role in a digital agency setting.

- Strong understanding of digital marketing strategies and digital production processes is mandatory.

- Excellent verbal and written communication skills.

- Excellent presentation, communication and negotiation skills, with experience liaising with clients at senior level.

- Ability to manage multiple projects simultaneously while maintaining strict attention to detail.

Target Industry: Digital Agencies

Gender: Female Only

Experience: A minimum of 6 years of experience, with at least 3 years in a digital marketing agency

Job Location: Vashi or Andheri office depending on candidate's location in Mumbai

Working Days: 5 days

Reporting to: Marketing Head

Qualification: Bachelor's degree in Business, Marketing, Communications, or related field

Notice Period: Immediate to 30 days

Relocation candidates: No