Manager - Client Services - Loyalty Strategy & Marketing

Leading MNC Require Manager ( Loyalty Mkg & Strategy ) Andheri( EAST)- Mumbai

- One of our client a worldwide leader in loyalty marketing and CRM, builds loyalty and creates devotion. From acquiring customers and understanding them as individuals, to creating relationships that engage, reward and inspire loyalty, we turn customers into advocates and relationships into profit and have done for over 25 years.

- We have global experience in B2B and B2C loyalty marketing in multiple industry sectors including retail, travel, financial services and technology.

- The client is a global leader in influencing customer behaviour to drive revenue and add value for our clients. With a unique blend of industry and sector specialists, the group develops and delivers market-leading products and services to help build, manage and optimize customer relationships across four core capabilities - Loyalty, Lifestyle Benefits, Insurance and Assistance.

It is a MNC operating in over 7 countries and it is the world's largest set up in CRM/ Loyalty/ Direct Marketing & Channel Marketing Programmes.

The client is a world leader in Customer Loyalty programme, Employee benefit, & REWARD Mgr Business .

We are looking for Manager (Loyalty Marketing & Strategy for Andheri ( E) Office of the client

JD :

Client- Marketing MNC

Position : Manager - Client services( Loyalty Mktg & strategy)

- 5 Days week (corporate day shift)

Job Summary :

- To work with designated clients on their loyalty/engagement strategy and action plans

Will involve :

- Business Understanding

- Market and Competition understanding

- Target Audience understanding data and research and insights thereof

- Objective setting

- Defining the loyalty/engagement strategy

- Arriving at a well-defined value proposition and program structure

- Detailing the action plan with key milestones

- Financial and commercial modelling

- Defining KPIs and measurement methodologies

- Tracking effectiveness and evaluating performance against KPIs at campaign and overall strategy levels

- Regular monitoring and review of activity plans

Skills required :

- Strategic thinking

- Creativity and innovation

- Eye for detail

- Comfort with numbers

- Client relationships

- Teamwork and coordination

- Clarity in thought and communication

- Presentation skills

- Commitment to deadlines

- Understanding of technology

Qualifications :

- Business/Management degree from a Good Management business school

- 2-5 years of experience preferably in a client-facing role in an agency/consult or in a client organisation

- Experience in loyalty/customer engagement/CRM will be preferred

- Ensure that project objectives are met by monitoring and measuring progress and taking corrective actions when necessary.

- Analyze and values add to existing projects being executed

Data analysis & Interpretation :

- Coordinate project execution with operations & internal teams.

- Maintaining the clients database. Sharing the weekly

- MIS & database with the Client & Internal team.

- Preparing and supervising the production of soft and hard POPs

- Maintaining and updating reports on the excel sheets

- Preparing final reports and submitting to the clients

- Negotiating with the vendors on rates and ensuring the project is completed within the timelines shared with the client

- Coordinating with the creative department for allocating the creatives for the locations identified during the recce for branding

- Resolving any issues faced at the time of recce or deployment

- Making and submitting the closure report of the projects

Key Attributes Required :

- Strong perseverance

- Good working knowledge of MS office./ Excel

Kindly apply Mentioning your current CTC & Notice period or contact at 9717722435

Manish