Manager - Client Services - Global Talent Solutions

Work with a world leader in Educational and knowledge based books and materials.

Our client is a top-notch tech consulting and grad upskilling firm, training top talent for investment banking and tech roles across the globe. They provide their stellar list of clients with multiple facilities like relocation assistance, progression planning, and building skills that help companies reach their full potential through their well-trained grads. Recently invested in by a noted Private Equity firm, for around - 45Mn, they support an employee base of over 600 employees across 20 cities in APAC, EMEA, and NAM. The grads hired from the company are placed in the best of tech and investment companies across the globe.

A decade old, the firm has grown to great heights, beside partnerships with the best universities and organizations across the globe. They are backed by a global publishing house, that is more than 200 years old, whose international operations cover the USA, Europe, Asia, Canada, and Australia - known for published works of more than 450 Nobel Laureates in categories across Economics, Chemistry, Peace, Economics, and Physiology among others.

As a Client Services Manager, you will act as the main point of contact for all assigned clients. You will be responsible for all the processes within the department and also collaborating with Internal teams to address customer needs and smooth delivery.

What you will do:

- Developing a long-lasting relationship with assigned client portfolio.

- Creating sales plan for generating revenue, managing the P&L for assigned customers

- Acting as point of contact for complaints and escalating issues as appropriate.

- Identifying Opportunities and being responsible for upselling and cross selling to the defined customer base.

- Collaborating with internal teams to address customers- needs.

- Working closely with Business Development teams to identify and grow opportunities within territory/ market.

- Forecasting and maintaining a strong pipeline.

What you need to have:

- 5 - 8 years experience in business development & account management in staffing industry

- Strong interpersonal and communication skills, both verbal and written and good negotiation skills

- Candidate with prior experience of more than 5 years in Customer Service and Sales preferred.

- Driven to succeed and motivated by a target driven environment.

- A customer-oriented attitude

- Problem-solving aptitude

- Ability to work well with a team.

- Ability to network and build relationships.

- Able to multitask and juggle competing priorities.

- Strong client facing staffing experience in both hunting and farming.

- Have been responsible for the end-to-end client relationship.

- Proven track record of meeting and exceeding targets.