Manager - Client Service - FMCG

CSM (Client Service Manager)

- Develop and maintain pro-active and constructive relationships with clients by demonstrating an understanding of the business, and the requirements and set expectations accordingly

- Manage senior stakeholders in fast-moving, complex, and difficult client environments enhancing Flexability's reputation within the business by acting in an advisory capacity

- Partner with senior client stakeholders to define resourcing strategies and plans that meet medium to long-term client objectives and enable Flexability to plan ahead

- Develop accurate hiring forecasts for the Business Unit(s) (BUs) supported and share with relevant Flexability individuals

- Develop an effective sourcing and talent community strategy to meet the BU needs, working with the Sourcing Channel Consultant (if present on the account)

- Deploy effective recruitment delivery and attraction strategies, using relevant sourcing channels to reduce time to hire and increase account profitability

- Build effective communication channels between the client hiring managers and the account team strengthening the relationship between Flexability and the client

- Understand Flexability people are a key market differentiator and genuinely committed to the development of direct reports and the team

- Accurate financial forecasting and a deep understanding of the team productivity to enable resource management

- Manage scope creep and escalate accordingly to the senior manager/head of the account

- Ensure data accuracy and review and analyze data to drive team performance

- Lead and manage the on-site teams, driving the team to ensure that productivity, account profitability, and customer satisfaction are priorities at all times

- Manage a team of recruiters to achieve delivery targets and contractual SLAs by providing objectives, direction, and continual feedback on progress

- Drive down non-compliance for assigned BU(s), increasing account revenue and profitability

JOB DESCRIPTION:

- Work with the senior manager to define the type and level of resources required to effectively achieve delivery and profitability targets

- Deliver continuous improvement projects and client-specific projects

- Identify areas of process improvement, service enhancement, and opportunities to increase the scope of the service and communicate these appropriately to relevant parties. Support and/or manage the implementation of changes

- Responsible for spotting business development opportunities and engaging with the Senior Manager / Head of Client Services

- Hold sound knowledge of recruitment model options and design in order to promote the benefits of an outsourced solution to the client

- Custodian of the client's Employee Value Proposition (EVP) ensuring the entire team is able to convey the proposition in a compelling way enhancing the client's brand presence in the market

- Keep abreast of market intelligence and industry trends (e.g. new technology, recruitment metrics, legislative changes) and use this insight to develop resourcing plans

- Act as a Trusted Advisor to clients and team on resourcing-related matters.